<aside> ‼️ Since the majority of customers go through Community First, the general process will be skewed towards their processes.

If we need to send the customer to another financier, the process may be different.

</aside>

• The customer will need to call Community First on 1300 13 22 77.
• If it is a joint loan, both customers will need to speak to Community First.
• Community First will ask very standard compliance questions.
• We are NOT allowed to call on behalf of the customer and transfer the line to Community First.
• You are allowed to prompt the customer to call Community First, but the customer will need to make the call on their own volition.
• After the call is complete, funds will be transferred within 4-48 hours.
• If funds have not been transferred after that time, please email [email protected] with the date and time the customer called and we will follow up for you.